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Pass your Microsoft Dynamics 365 for Field Service exam with these free Questions and Answers

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QUESTION 11

You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.

  1. A. Product
  2. B. Non Inventory
  3. C. Inventory
  4. D. Service

Correct Answer: BC
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-product-or-service

QUESTION 12

You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits.
The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.
What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution.

  1. A. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.
  2. B. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.
  3. C. Create Invoice Setup for site visits, with Invoice Recurrence of each month.
  4. D. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.

Correct Answer: BC
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements#add-invoice-setup

QUESTION 13

You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.
You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.
You need to find the issue and resolve it.
Which action should you choose?

  1. A. Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.
  2. B. Create the IoT Connected Device connection role to link devices to customer assets.
  3. C. Register the device in Dynamics 365 Connected Field Service.
  4. D. Configure the Create CFS alerts from IoT Central within Microsoft Flow.

Correct Answer: D
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-alerts

QUESTION 14

You are onsite, working on a customer's factory floor. You need to return tomorrow and replace a belt on the conveyor. You look at the inventory in Warehouse 1, and there are 10 in stock. You pull the belt from stock and create an inventory transfer record.
What are the two correct steps to complete the transfer? Each correct answer presents part of the solution.

  1. A. Select the source warehouse, then select the destination warehouse.
  2. B. Enter the quantity to transfer, then click transfer.
  3. C. Enter the part number from the drop down, then click to transfer.
  4. D. Select the From warehouse location, then select the To warehouse location.

Correct Answer: AB
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-inventory-transfer

QUESTION 15

DRAG DROP
You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00 A.M during a selected week.
Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
MB-240 dumps exhibit
Solution:
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi-resource-scheduling-requirement-groups

Does this meet the goal?

  1. A. Yes
  2. B. No

Correct Answer: A

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