Free Service-Cloud-Consultant Exam Braindumps

A Service Manager has just configured Chat at a company site. Now, the Agents cannot see the Chat footer component in the ....
Which configuration option should be verified?

1. A. Verify that users have access to the Chat public group.
2. B. Verify that users are assigned the Chat user profile
3. C. Verify that users have access to the Chat buttons.
4. D. Verify that users are assigned the Chat feature license.

Correct Answer: D

Universal Containers wants to implement a customer service site. The goal of the site is to enable community members to access, create, and manage cases online.
How should the consultant implement these requirements?

1. A. Change the org-wide default for cases and contacts internal access to private.
2. B. Update the case assignment rule to add the site member to the predefined case team.
3. C. Create a sharing rule to share the contact record with the site member.
4. D. Set up a sharing set to grant access based on the site member's contact record.

Correct Answer: D

Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submit a case if they need more information.
What should the consultant recommend to meet the requirements?

1. A. Allow Comments on Knowledge articles.
2. B. Implement Case Assignment Rules.
3. C. Enable Chat in an Experience Cloud site.
4. D. Create a self-service Help Center.

Correct Answer: D