Free Service-Cloud-Consultant Exam Braindumps

What are three considerations when adding a report chart to a Console Component? Choose 3 answers

1. A. The report is shared with a Chatter Group.
2. B. The report contains a chart.
3. C. The report has a standard Report Type.
4. D. The report is a Summary or Matrix report.
5. E. The report chart is added to the Page Layout.

Correct Answer: BDE

universal containers has regional contact centers around the world. Support Managers have asked to see support metrics for their region by default.
Which two strategies should a consultant recommend?

1. A. Dashboad folder sharing
2. B. Org wide default for cases set to private
3. C. Dynamic dashboards
4. D. Case Object permissions set to create and read

Correct Answer: BC

Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

1. A. Web-to-Case
2. B. Embedded Chat Service
3. C. Customer Community
4. D. Case Assignment Rules

Correct Answer: B

Universal Containers has implemented KCS. Specific article types and categories require approval, both the Publish Articles action button and the Submit for Approval button are available on page layouts. Agents are forgetting to submit certain articles types for approval.
What should a consultant recommend to automate the approval process?

1. A. Workflow
2. B. Assignment rule
3. C. A Process Builder
4. D. Validation rule

Correct Answer: C

A recent survey at Cloud Kicks (CK) shows a decrease in customer satisfaction due to the length of time it takes to resolve cases. A case analysis shows many similar cases that can be solved quickly with the same set of steps. CK has already enabled Knowledge Management.
What is the recommended method to decrease the time it takes to close cases?

1. A. Create Synonym Groups.
2. B. Create Article Translation.
3. C. Enable Suggested Articles.
4. D. Add Data Category Groups.

Correct Answer: C