Free Salesforce-Administrator Exam Braindumps

Dream house realty needs to use consistent picklist values in the category field on accounts and cases, with values respective to record types.
Choose 2 options

1. A. Multi-select picklist
2. B. Dependent picklist
3. C. Global picklist
4. D. Custom picklist

Correct Answer: CD

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use to help the support team? Choose 2 answers

1. A. Configure a flow to assign the cases to the queue.
2. B. Use assignment rules to set the queue as the owner of the case.
3. C. Add Cass to the existing queue as available object.
4. D. Createa new queueand add Cases as an available object.

Correct Answer: AB

The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate servicerepresentative within 5 hours. VIP Customers have access to support 24 hours a day.
How should this be configured?

1. A. Assignment Rules.
2. B. Business Hours.
3. C. Case Queues
4. D. Escalation Rules

Correct Answer: A

What should an administrator use as an identifier when importing and updating records from a separate financial system?

1. A. Auto-Number field?
2. B. External ID
3. C. Rich text field
4. D. Record ID

Correct Answer: B

Universal Containers has enabled Data Protection and Privacy for its org.
Which page layouts will have the Individual field available for tracking data privacy information?

1. A. Case and Opportunity
2. B. Account and User
3. C. Contact, Lead, and Person Account
4. D. Individual, User, and Account

Correct Answer: C