Free PMI-PBA Exam Braindumps

Last year, a company registered a high number of complaints about its customer service. Which of the following tools or lechniques can help to identify the high-priority changes needed to improve that service?

1. A. A cause-and-effect diagram
2. B. A flowchart of the service
3. C. A work breakdown structure analysis of the service
4. D. A Pareto analysis

Correct Answer: D

Company A would like to enter into a new market. The business analyst has been assigned lo a project for which nobody in Company A has any prior experience. The project manager has asked the business analyst to assist in resource planning.
What should the business analyst recommend to the project manager?

1. A. Review the business case to reconsider the project.
2. B. Ask the sponsor for more resources.
3. C. Hire external subject matter experts for the core project team.
4. D. Ask the developer's team manager for more resources

Correct Answer: C

A business analyst is assigned to a business process re-engineering project. In addition to planning a workshop to elicit requirements, the business analyst wants to send out a survey to gather data to use in
a statistical analysis on user satisfaction with the current business process.
Which of the following types of surveys would be most appropriate to create and why?

1. A. A closed-ended survey to pose several multiple choice questions and ask the users if the current business process is correct
2. B. An open-ended survey to allow users the opportunity to explain their opinions on the current business process
3. C. An open-ended survey to collect different opinions on the current business process
4. D. A closed-ended survey using the Likert scale to rank specific areas of the current business process

Correct Answer: A

A new project's goal is to replace an existing system. What is an input into solution evaluation and decision making in this context?

1. A. Technical readiness of the development team
2. B. Customer metrics on the existing system
3. C. New solution design specification
4. D. Cost-benefit analysis of the existing system

Correct Answer: B

Change control systems include provisions to implement changes without formal review in the event of an emergency. When this provision is utilized:

1. A. changes can be applied without further managerial involvement.
2. B. changes must still be documented and captured.
3. C. the risk associated with the change is not evaluated.
4. D. a change control board should be established

Correct Answer: A