- (Exam Topic 1)
The process of scenario planning begins with which of the following steps?
Correct Answer:
B
- (Exam Topic 1)
Organizations use matrix management to accomplish which of the following?
Correct Answer:
D
- (Exam Topic 1)
Which of the following is a limiting factor for capacity expansion?
Correct Answer:
D
- (Exam Topic 1)
Which of the following are likely indicators of ineffective change management?
* 1. IT management is unable to predict how a change will impact interdependent systems or business processes.
* 2. There have been significant increases in trouble calls or in support hours logged by programmers.
* 3. There is a lack of turnover in the systems support and business analyst development groups.
* 4. Emergency changes that bypass the normal control process frequently are deemed necessary.
Correct Answer:
C
- (Exam Topic 1)
Which of the following statements about matrix organizations is false?
Correct Answer:
D