Free Field-Service-Consultant Exam Braindumps

Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments’ status using the Dispatcher console Gantt chart.
Which steps should the Consultant take to meet these requirements?

1. A. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
2. B. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.
3. C. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
4. D. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

Correct Answer: A

Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation. Which licensing will be required for the Field Service Schedule Optimization user?

1. A. Resource License
2. B. Salesforce License
3. C. Dispatcher License
4. D. Scheduling License

Correct Answer: C

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

1. A. Create a quick action on the work order to search the Knowledge base.
2. B. Attach the relevant articles to the work order or work order line items.
3. C. Update the Service Appointment page layout to include the Articles related list.
4. D. Add the Knowledge Lightning component to the Field Service mobile app.

Correct Answer: B

Universal Containers has discovered that many of its Technicians’ initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits? Choose ? answers

1. A. Create a new Work Order and Service Appointment.
2. B. Reschedule the Work Order for the new date.
3. C. Reschedule the Service Appointment for the new date.
4. D. Create a new Service Appointment on the original Work Orde

Correct Answer: CD

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned. How can the Dispatcher update the Service Crew to meet those requirements?

1. A. Create a new Service Appointment with a different Crew.
2. B. Edit the Service Appointment and add a néew Service Resource.
3. C. Update the Service Crew on the Service Appointment’s Work Type.
4. D. Use the Crew Management tool to add Service Resources to the Crew.

Correct Answer: D