Free Field-Service-Consultant Exam Braindumps

Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement? Choose 2 answers

1. A. Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to
2. B. Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services
3. C. Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
4. D. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to "Scheduled."

Correct Answer: AB

When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.
How should this issue be resolved?

1. A. Make sure the case entitlement record is being shared with the service resource.
2. B. Add work order milestones after the case milestones to the entitlement process.
3. C. Ensure the work order entitlement is related to the same process as the case entitlement.
4. D. Create a separate entitlement process associated to the work order object.

Correct Answer: D

Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.
How could the Service Resource’s Time Sheet be configured to track the total time spent on each step?

1. A. Relate the Time Sheet Entries to the Service Appointment.
2. B. Relate the Time Sheet to the Service Appointment.
3. C. Relate the Time Sheet to the Work Order Line Item.
4. D. Relate the Time Sheet Entries to the Work Order Line Item.

Correct Answer: D

Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?

1. A. Add Products to the Products Required Related List on the Asset object.
2. B. Add Products to the Work Order Products Related List on the Asset object.
3. C. Add Products to the Products Required Related List on the Work Type object.
4. D. Add Products to the Work Order Products Related List on the Work Type object.

Correct Answer: C

Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country. What Price Book structure is recommended?

1. A. Utilize a custom Price Book specific to each country.
2. B. Utilize the standard Price Book with pricing rules applied.
3. C. Utilize a custom Price Book with pricing rules applied.
4. D. Utilize a standard Price Book specific to each country.

Correct Answer: A