Free Field-Service-Consultant Exam Braindumps

Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant utilize to track the lifecycle?

1. A. A Work Order related list on Assets
2. B. Custom fields for change tracking on Assets
3. C. Field History Tracking on Assets
4. D. A Product related list on Assets

Correct Answer: D

AW Computing uses a private record access model in the sales, support, and field service organizations. How should the system administrator ensure that the technicians have the appropriate access to the service
appointments dispatched to them?

1. A. Create a user territory for the technicians' primary and secondary territories.
2. B. Create a process to change the owner of the service appointment to the assigned technician.
3. C. Enable the sharing features in the Field Service settings in the Setup menu.
4. D. Configure a sharing rule to share dispatched service appointments with the assigned resource.

Correct Answer: A

Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement? Choose ? answers

1. A. Configure and add excluded and required resource Work Rules to scheduling policies.
2. B. Configure resource preferences on the Account or Work Order.
3. C. Configure and add excluded and required resource business objectives to scheduling policies.
4. D. Configure customer preferences on the Service Resource record.

Correct Answer: AB

At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?

1. A. Add one hour to the start and end times on the Service Territory.
2. B. Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.
3. C. Add one hour to the start and end times on the Service Territory Member's Operating Hours.
4. D. Subtract one hour from the start and end times on the Service Territory.

Correct Answer: C

When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?

1. A. Create a Flow that adds two Signature Blocks when the Service Report is generated,
2. B. Create relevant Signature Types and add Signature Blocks to the Service Report Template.
3. C. Create two custom fields for the Service Appointment and use Flows to capture each signature.
4. D. Create two Service Reports and add one Signature Block to each Report.

Correct Answer: B