Free Education-Cloud-Consultant Exam Braindumps

A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?

1. A. Salesforce Identity
2. B. Digital Engagement
3. C. Einstein Next Best Action
4. D. Service Cloud

Correct Answer: D
Service Cloud is a solution that the consultant can recommend to track and measure average resolution times and escalations associated with student requests for password resets. Service Cloud allows the help desk to create, manage, and resolve cases that represent student issues or problems. Service Cloud also provides reports and dashboards that show key metrics such as resolution time, escalation rate, and customer satisfaction. Salesforce Identity, Digital Engagement, and Einstein Next Best Action are not solutions that can track and measure average resolution times and escalations associated with student requests for password resets. References:
✑ https://www.salesforce.com/products/service-cloud/overview/
✑ https://trailhead.salesforce.com/en/content/learn/modules/service_cloud_basics

An Advancement office wants a declaratively configured, public-facing form that creates data in Salesforce.
Which solution should the consultant recommend to meet the requirement?

1. A. An app on the AppExchange
2. B. Process Builder
3. C. Email-to-case

Correct Answer: A
The consultant should recommend an app on the AppExchange to create a declaratively configured, public-facing form that creates data in Salesforce, such as FormAssembly or Formstack, which are web form builders that integrate with Salesforce. Process Builder is a tool that automates business processes based on certain criteria or actions, not a form builder. Email-to-case is a feature that converts emails from customers into cases in Salesforce, not a form builder. References:
✑ https://appexchange.salesforce.com/appxStore?type=Product&keywords=form
✑ https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5

A small college plans to use Salesforce for its student services. A part-time system admin has been working with a program coordinator who has previous Salesforce experience and is eager to work on the project.
What should the consultant recommend?

1. A. The program coordinator should be assigned the System Admin profile.
2. B. The program coordinator's role should be on top of the role hierarchy.
3. C. The program coordinator should be a Salesforce power user.

Correct Answer: C
The consultant should recommend that the program coordinator should be a Salesforce power user for the small college that plans to use Salesforce for its student services and has a part-time system admin who has been working with a program coordinator who has previous Salesforce experience and is eager to work on the project. A Salesforce power user is a user who has advanced knowledge and skills in using Salesforce and can perform tasks such as creating reports, dashboards, or workflows. The program coordinator should be a Salesforce power user for the small college that plans to use Salesforce for its student services and has a part-time system admin who has been working with a program coordinator who has previous Salesforce experience and is eager to work on the project by leveraging their Salesforce experience and eagerness to work on the project to support the part-time system admin and contribute to the project??s success. The program coordinator should not be assigned the System Admin profile, the program coordinator??s role should not be on top of the role hierarchy, or the program coordinator should not be a Salesforce end user for the small college that plans to use Salesforce for its student services and has a part-time system admin who has been working with a program coordinator who has previous Salesforce experience and is eager to work on the project. References:
✑ https://trailhead.salesforce.com/en/content/learn/modules/salesforce_users_roles_and_permissions
✑ https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf

Staff in Continuing and Professional Education use Salesforce and Pardot for marketing and management of its certificate programs. Staff occasionally need to view course payment information that they can access in a separate transaction system. The system admin wants Salesforce to contain only CRM data for reports and automation.
Which data management strategy should the consultant recommend for course payment information?

1. A. Migrate course payments to pardot and Salesforce.
2. B. Manage course payments in the transaction system and Pardot.
3. C. Manage course payments in the transaction system.
4. D. Integrate course payments from Salesforce to the transaction system.

Correct Answer: C
The consultant should recommend to manage course payments in the transaction system as a data management strategy for course payment information. This means that the course payment information will not be stored or processed in Salesforce or Pardot, but rather in a separate system that is designed for handling transactions. This can help the system admin keep Salesforce clean and focused on CRM data for reports and automation, and avoid data duplication, integration issues, or security risks. Migrating course payments to Pardot and Salesforce, managing course payments in the transaction system and Pardot, or integrating course payments from Salesforce to the transaction system are not data management strategies that can help the system admin keep Salesforce clean and focused on CRM data for reports and automation. References:
✑ https://help.salesforce.com/s/articleView?id=sf.data_management.htm&type=5
✑ https://trailhead.salesforce.com/en/content/learn/modules/data-management

A consultant is working with a university that uses Salesforce and wants to install the Education Data Architecture (EDA) in that environment.
What does the consultant need to do after installing EDA to ensure it is set up correctly?

1. A. Assign EDA layouts to the Cases object.
2. B. Assign EDA access to a cloned System Admin profile.
3. C. Make the EDA record types available to profiles.
4. D. Create and assign roles to all users who have access to EDA.

Correct Answer: C
After installing EDA, the consultant needs to make the EDA record types available to profiles that need to access them. This is because EDA comes with several custom record types for standard objects, such as Account, Contact, Course, and Program Enrollment. These record types enable different views and fields for different types of records, such as Household, Student, Faculty, Course Offering, and Program Enrollment. By default, these record types are not assigned to any profiles, so the consultant needs to manually assign them to the appropriate profiles based on the business requirements and user roles of the university. This will ensure that the users can see and use the EDA record types and fields correctly and efficiently. References: Education Data Architecture Basics, Assign Record Types to Profiles