Free Certified-Business-Analyst Exam Braindumps

The business analyst (BA) at Cloud Kicks (CK) is writing user stones for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story.
Which user story most accurately represents the goal?

1. A. As a visitor to the CK website, I want to make sure that I can shop without disruption during a largepromotion so I have a frictionless shopping experience.
2. B. As a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion.
3. C. As a user, I want to make sure that shoppers on the CK website can complete their purchases without disruption during the newest promotion.

Correct Answer: B

Universal Containers has scheduled a meeting with stakeholders, business analysts (BAs), and technical resources to review user stories. A BA reviews the user stories in advance of the meeting and notices that some best practices have been ignored. The first user story is focused on escalating cases in Service Cloud:
"The customer service agent needs the ability to escalate a case so they can assign high-risk cases to tier 2 support for faster resolution."
Acceptance Criteria:
* 1. Add permission set
* 2. Users can escalate cases
* 3. Create fields on the Case object
* 4. Reports
Which best practice was ignored?

1. A. The "who" of the user story is well-defined.
2. B. The "why’’ of the user story is focused on user needs.
3. C. The ‘’what’’ of the acceptance criteria is negotiable.

Correct Answer: C

The finance team is rolling out a new sales process in Sales Cloud for opportunities that are Closed/Won. After meeting with the team, a business analyst (BA) realizes that several requirements for the new process will need further refinement.
What should the BA use to keep track of changes to the process documents?

1. A. Communication template
2. B. Business backlog
3. C. Version control

Correct Answer: C

The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process.
Which elicitation technique should the BA use?

1. A. journey Mapping
2. B. Survey /Questionnaire
3. C. Focus Groups

Correct Answer: A

Universal Containers is transitioning to Slack as its internal communication tool and is ready to release. What is the final step that a business analyst should perform during the user acceptance testing process that would ensure a "go" decision?

1. A. Complete development on bugs discovered during this phase.
2. B. Get written sign-off from all business stakeholders.
3. C. Conduct a final retrospective meeting with the project team.

Correct Answer: B