Free Certified-Business-Analyst Exam Braindumps

Universal Containers has just been notified by authorities that govern the shipping industry of new regulatory requirements. To comply, they are several existing processes built on Salesforce that will need to change. A business analyst (BA) will help describe the additional business needs imports by the new regulations.
Which type of document should the BA prepare?

1. A. Audit log
2. B. Current state analysis
3. C. Gap analysis

Correct Answer: C

Universal Containers has planned an initiative to assess its Salesforce org to identify areas of risk and has asked the business analyst (BA) to provide an analysis of its current state. The BA will utilize Salesforce Optimizer for the assessment.
How should the BA use the output from the tool?

1. A. Understand the project scope.
2. B. Verify Lightning page loading time.
3. C. Identify top project priorities.

Correct Answer: B

A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why?

1. A. Very detailed—It should be prescriptive for new users following an unfamiliar process.
2. B. Somewhat detailed—Since the process will be repetitive, new users will learn and remember the details.
3. C. Simple—A high-level overview of the process is sufficient to show a new user experience.

Correct Answer: A

The business analyst (BA) working with the contract renewal team at Cloud kicks has mapped out is current renewal process, the BA has noted where representatives are inputting contract information from PDF document which is introducing errors an inaccurate date into Salesforce.
Which type of inefficiency is happening during this step in the process?

1. A. Avoidance
2. B. Manual effort
3. C. Duplication

Correct Answer: B

Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department. Which activity should be handled by a business analyst assigned to this project?

1. A. Work with Salesforce to purchase the necessary licenses.
2. B. Manage existing Salesforce applications and activities.
3. C. Understand current business processes and document existing functionality.

Correct Answer: C