Free Certified-Business-Analyst Exam Braindumps

Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; however, many customers complained of issues when accessing the site.
What did the business analyst overlook before recommending that the release go live?

1. A. The AT should have been performed with enough time to resolve bugs in the new feature,
2. B. The UAT should have been performed with both peak load and average load simulation.
3. C. The UAT should have been performed by customers who are familiar with the products.

Correct Answer: B

Support managers at Cloud Kicks have received urgent feedback from staff that record pages are slow to respond and users and growing frustrated. The business analyst (BA) has been asked to evaluate to determine which pages are being accessed most frequently and which pages are the slowest to load.
What is the first step the BA should take to help resolve the issue?

1. A. Update page layouts in production.
2. B. Create a test plan for each web browser.
3. C. Confirm steps to reproduce the issue.

Correct Answer: C

The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).
What is a business analyst's role during UAT?

1. A. Assist in building the requirements using standard functionality so IT can focus on code-related scenarios.
2. B. Document user stories and clarify business needs so IT can deliver results based on the requirements.
3. C. Coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.

Correct Answer: C

Universal Containers (UC) needs a Quip template to create Account plans. UC's business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it's important the new template is user-friendly and only accessible to the account team.
Which option captures this requirement?

1. A. Make the template user-friendly and accessible only by members of the account team.
2. B. The sales manager can make the template user-friendly.
3. C. Accessible by members of the account team.

Correct Answer: A

A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.
Which artifact should help the BA illustrate the vision of a solution to stakeholders?

1. A. Detailed user stories with technical documentation about the existing process
2. B. Annotated process flows with modifications to an existing process
3. C. Collected pain points from people who follow the existing process

Correct Answer: B