Free Certified-Business-Analyst Exam Braindumps

A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first draft of user stories.
What should the BA use to assess the quality of a user story?

1. A. INVEST checklist
2. B. Numerical framework
3. C. Gap analysis document

Correct Answer: A

Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called "Lost Reason" on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals.
Which option should the BA use to construct the user story?

1. A. As a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.
2. B. As a sales team member, I need additional enablement training and reporting information to help the improve close rates.
3. C. AS a sales leader, I need a new "Closed/Lost Reason" picklist field on Opportunities and better reports to help the sales team improve close rates.

Correct Answer: C

A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation.
What should the BA do next?

1. A. Engage a developer to scope a custom solution.
2. B. Research third-party apps on the AppExchange.
3. C. Export a weekly report of user activity.

Correct Answer: B

A business analyst (BA) at Cloud Kicks has been tasked with preparing for requirements gathering workshops .. an upcoming Sales Cloud implementation.
Which documentation is mast beneficial for the BA to define the scope of the project?

1. A. Detailed Process Map
2. B. Value Stream Map
3. C. Supplier
4. D. Inputs, Process, Outputs, Customers (SIPOC) Map

Correct Answer: C

Up to how many Profiles can a User have?

1. A. Up to 3
2. B. The Administrator can have up to 3, normal users only 1.
3. C. As many as required.
4. D. Only 1

Correct Answer: D