Free Certified-Business-Analyst Exam Braindumps

The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) creates a current state process map by interviewing a few members of the onboarding team using email questionnaires. After presenting the process map to the entire onboarding team, the BA receives feedback that it is incorrect.
What should the BA do to provide the product development team with more accurate information about the onboarding team's process?

1. A. Meet with key project stakeholders in a live workshop to build consensus on the current and desired onboarding processes.
2. B. Review survey feedback again to better understand pain points in the existing onboarding process.
3. C. Conduct individual interviews with each team member to gather more information about the existing onboarding process.

Correct Answer: A

The sales teams at Universal Containers (UC) want to add a custom field to a page layout. The IT manager reminds the business analyst (BA) that UC uses the Application Lifecycle Management (ALM) process. The addition of the custom field and subsequent release to everyone in the organization must follow this process.
What is the first step in the ALM process that should be taken?

1. A. Gather requirements and analyze them.
2. B. Obtain a change order from the customer.
3. C. Add a custom field to a page layout in a sandbox.

Correct Answer: A

The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.
What should the BA keep in mind during the process?

1. A. User stories encourage iterative development.
2. B. User stories specify which technical components are impacted.
3. C. User stories are fixed upon stakeholder approval.

Correct Answer: C

During a sprint grooming session for the Sales Cloud implementation at Cloud Kicks, the development team mentions the step "Code Review by Technical Architect" listed within the acceptance criteria needs to be adjusted.
Which location should the business analyst move this item to?

1. A. Project plan
2. B. Definition of done
3. C. Pull request template

Correct Answer: A

An executive stakeholders at Northern Trail Outfitters (NTO) wants to explore automating NTO’s
Quote-to-Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.
Which type of document should the BA present to the stakeholders?

1. A. A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products
2. B. A SIPOC (Support inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process
3. C. A business process map detailing the existing step-by-step Quote-to-Cash process

Correct Answer: A