Free Certified-Business-Analyst Exam Braindumps

Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. CK has a vision for the future state, but needs to understand how to achieve it. A business analyst (BA) has been assigned to help with this goal.
Which type of document should the BA use to meet the requirement?

1. A. Change management
2. B. Use case
3. C. Gap analysis

Correct Answer: C

The business analyst at Northern Trail Outfitters receives a requirement from the CRM manager to have visibility into their team's queues to monitor open cases.
Which user story meets this requirement?

1. A. As a CRM manager, I need a record-triggered flow to view my team's work queues so 1 can monitor their open tickets.
2. B. As a CRM manager, I need to see my team’s work queues so I can monitor their open tickets.
3. C. As a user, I need to see case queue to monitor my team's work.

Correct Answer: B

The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its customers.
Which type of session should the BA perform?

1. A. User Acceptance testing
2. B. Journey Mapping
3. C. Requirements Gathering

Correct Answer: B

The business analyst (BA) at universal Containers is grooming user stories to add to the next sprint The BA Is having difficulty understanding the level of testing that's necessary for a particular story involving an update to an Important trigger.
What should the BA do to address the need for user acceptance testing (UAT)?

1. A. Run all Apex tests using change set validation.
2. B. Gather testing requirements from the stakeholder.
3. C. Perform testing on all objects in the trigger.

Correct Answer: B

Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution.
What should the BA do next?

1. A. Review future state distribution processes for CK.
2. B. Explore how retailers similar to CK handle distribution.
3. C. Shadow an operations team member at the CK distribution facility.

Correct Answer: B