Free Certified-Business-Analyst Exam Braindumps

Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders.
What are some communication best practices a BA should follow to help achieve this goal? What are some communication best practices a BA should follow to help achieve this goal?

1. A. Ask each project team member to complete a survey, create a project plan, and delegate roles and responsibilities to stakeholders.
2. B. Outline previous project experience, record and take notes for every meeting, and limit communication to weekly updates.
3. C. Ask questions and document the answers, make suggestions based on previous project success, and provide a meeting agenda period to each session>

Correct Answer: C

Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release.
What should the BA suggest?

1. A. Ask the support manager to wait until the idea is released.
2. B. Ask the Salesforce Account Executive to release the idea early.
3. C. Ask the development team to build a custom solution based on the idea.

Correct Answer: A

Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction.
What should the business analyst do to help the team work together more effectively?

1. A. Encourage leadership to share their vision for the project, and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders
2. B. Limit participation in key project discovery, requirements, and solutioning meetings to leadershi
3. C. and engage the larger team to answer questions directly/ related to their roles when needed.
4. D. Lead the stakeholders in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success

Correct Answer: C

The business analyst (BA) At universal Containers is writing user stories for its Salesforce Field Service implementation.
What should the BA evaluate to understand the understand the risk level of the user stories?

1. A. Scope, resource, and documentation impact
2. B. Team, budget, and timeline impact
3. C. Technical, operational, and regulatory impact

Correct Answer: A

At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project.
What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?

1. A. Define a common repository to hold all user stories and track changes over time.
2. B. Allow each team member to merge all user stories at the end of user acceptance testing.
3. C. Send emails to stakeholders with all of the changes to the user stories.

Correct Answer: A