Free Certified-Business-Analyst Exam Braindumps

A project is in the user acceptance testing phase of a Sales Cloud implementation at Universal Containers. The business analyst (BA) is coordinating the test case execution and supporting the testers. One of the testers fails a test case because they were unable to see a custom field identified in the directions. The BA has reviewed the details of the failed test case and compared the expected outcome to the requirements.
What should the BA do next?

1. A. Assign the test case to another tester.
2. B. Assign a bug to the development team.
3. C. Attempt to reproduce the issue.

Correct Answer: B

Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG’s Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?

1. A. Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.
2. B. Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.
3. C. Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.

Correct Answer: B

Northern Trail Outfitters (NTO) is a rapidly growing company that hired a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the value of Application Lifecycle Management (ALM).
What are benefits of ALM that the BA should share with the stakeholder?

1. A. ALM provides processes and policies which help build apps more efficiently.
2. B. ALM offers preview access to the three Salesforce Releases per year.
3. C. ALM allows features to remain static and reduces incremental changes.

Correct Answer: A

Northern Trail Outfitters is undergoing a service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request in the middle of a sprint.
Which step should the BA take next?

1. A. Begin working on the change request as soon as the team has capacity.
2. B. Add the change request to the prioritized for the next sprint.
3. C. De-prioritize some user stories and add the change request to the current sprint.

Correct Answer: A

Of the following Locale Settings, select which one CANNOT be selected when creating a new user.

1. A. Time Zone
2. B. Language
3. C. Working Hours
4. D. Locale

Correct Answer: C