Free Certified-Business-Analyst Exam Braindumps

At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value.
Which element should the BA choose to define the intended results?

1. A. Requirements
2. B. User stories
3. C. Epics

Correct Answer: B

A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings."
Which mistake did the BA make when creating this story?

1. A. The goal is undefined.
2. B. The persona is undefined.
3. C. The need is undefined.

Correct Answer: A

A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?

1. A. Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges.
2. B. Give a perspective from a relatable persona that shows the development team can solve their business challenges.
3. C. Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.

Correct Answer: B

A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales manager prefers to keep the recently viewed list as their default list. When the manager realize they are unable to modify the recently viewed list, they reach out to UC’s Salesforce team for help?
What are the next steps the business analyst should take?

1. A. Recommend that the user submit a ticket related to the field creation.
2. B. Research AppExchange solution that offer customization options.
3. C. Document the desired outcome and research the impact of making a change.

Correct Answer: B

A group of business analysts (BA) at Universal Containers have been working with different teams of stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and documented all of the information in a central location. Upon review of the requirements, the BAs discovered that changes made to the documentation were overwritten by each other, and they will lose time recapturing them.
What should the BAs do differently to prevent this error from happening?

1. A. Each BA should use their own separate documentation.
2. B. Each BA should enter their business needs in a shared spreadsheet,
3. C. Each BA should use a shared system that has version control.

Correct Answer: C