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QUESTION 101

- (Topic 1)
A firm supplies products and services to a wide variety of industries with varying requirements for responsiveness and reliability. Many customers across these industries are not satisfied with the firm’s ability to meet the lead time and on time delivery requirements. Which of the following tools is most appropriate for the firm to use to improve
customer service?

  1. A. Customer service ratio metrics
  2. B. Market segmentation
  3. C. Customer relationship management (CRM)
  4. D. Supply Chain Operations Reference (SCOR®)

Correct Answer: B

QUESTION 102

- (Topic 3)
Which of the following activities is forbidden in a foreign trade zone?

  1. A. Remarking or repackaging imports to avoid fines
  2. B. Breaking up large shipments to reduce import duties
  3. C. Reexporting goods without paying duties
  4. D. Conducting retail trade

Correct Answer: D

QUESTION 103

- (Topic 3)
A juice manufacturer wants to determine the time required to convert a dollar spent on materials into a dollar received in sales. Which of the following metrics would be most
appropriate to make this determination?

  1. A. Activity-based costing
  2. B. Inventory carrying cost
  3. C. Cash-to-cash cycle time
  4. D. Average financial turnover

Correct Answer: C

QUESTION 104

- (Topic 3)
A company plans to benchmark its shipping reliability compared to other companies in the industry. Which measurement is most appropriate to benchmark in this case?

  1. A. Perfect order fulfillment
  2. B. Upside supply chain flexibility
  3. C. Order fulfillment cycle time
  4. D. Total inventory days of supply

Correct Answer: A

QUESTION 105

- (Topic 1)
Which of the following considerations is an important supply chain design decision?

  1. A. Product design
  2. B. Selecting supporting information systems
  3. C. Identifying labor force requirements
  4. D. Identifying training programs

Correct Answer: B

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