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QUESTION 71

- (Topic 3)
Which of the following steps is first in developing a product differentiation strategy?

  1. A. Study customer needs
  2. B. Define customer segments
  3. C. Determine design modifications
  4. D. Establish competitive priorities

Correct Answer: A

QUESTION 72

- (Topic 1)
Which of the following attributes typically makes reverse logistics processes more complicated than outbound logistics processes?

  1. A. Lead times for shipments are more variable.
  2. B. Individual packages and cartons are less uniform.
  3. C. There are more regulations mandated by local governments.
  4. D. There is more competition for scarce transportation lanes.

Correct Answer: B

QUESTION 73

- (Topic 3)
Which of the following factors is most likely to slow the adoption of collaborative planning, forecasting, and replenishment (CPFR)?

  1. A. The reluctance to share detailed information
  2. B. The cost of electronic data interchange services
  3. C. The risk that changed processes will disrupt operations
  4. D. The risk of security breaches

Correct Answer: A

QUESTION 74

- (Topic 3)
If a firm has 35 days of accounts payable outstanding and 55 days invested in inventory, and its cash-to-cash cycle time is 90 days, what is the number of days of accounts receivable?

  1. A. 70
  2. B. 90
  3. C. 110
  4. D. 180

Correct Answer: A

QUESTION 75

- (Topic 3)
A supplier disputes a low rating generated by a company's enterprise resources planning (ERP) system. Which of the following actions by the purchasing agent is most appropriate?

  1. A. Advise the ERP information technology manager that there is a flaw in the rating system.
  2. B. Scrap the vendor rating system until the company can figure out what is wrong.
  3. C. Compare the vendor and company detail records, and interview company employees who handled the data.
  4. D. Tell the supplier that, regardless of the disputed claims, the supplier must improve performance.

Correct Answer: C

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