Free CSA Exam Braindumps

- (Exam Topic 3)
A department manager asks an analyst to build some reports. Where do you recommend the analyst start?

1. A. Report Dashboard > Create New
2. B. Reports > Getting Started
3. C. Performance Analytics > Reports
4. D. Self-Service > Reports
5. E. Reports > Create New

Correct Answer: E
Reference: https://kstate.service-now.com/kb_view.do?sysparm_article=KB12492

- (Exam Topic 2)
What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

1. A. Task Escalation Clock
2. B. Service Level Agreements
3. C. Inactivity Monitor
4. D. Response Time Clock
5. E. Business Time Remaining

Correct Answer: B
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/task-table/reference/r_Tools

- (Exam Topic 2)
Which one of the following is NOT a type of Visual Task Board?

1. A. Feature
2. B. Guided boards
3. C. Flexible
4. D. Freeform

Correct Answer: A
https://docs.servicenow.com/bundle/london-servicenow-platform/page/use/visual-task-boards/reference/r_Board

- (Exam Topic 2)
What is used frequently to move customizations from one instance to another?

1. A. Update Sets
2. B. Code Sets
3. C. Update Packs
4. D. Configuration Logs
5. E. Remote Sets
6. F. Local Sets
7. G. Code Packs

Correct Answer: A
Reference:
https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/service-mapping/task/export

- (Exam Topic 2)
What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?

1. A. The Task table is the only table that can be a destination for imported data in the Transform Map module
2. B. The Inciden
3. C. Proble
4. D. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module
5. E. Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module
6. F. Any ServiceNow table can be a destination for imported data in the Transform Map module

Correct Answer: B