Free CSA Exam Braindumps

- (Exam Topic 1)
What is generated from the Service Catalog once a user places an order for an item or service?

1. A. A change request
2. B. An Order Guide
3. C. A request
4. D. An SLA

Correct Answer: C

- (Exam Topic 1)
What are the two pathways to view feedback left on a published article?

1. A. Knowledge > articles > My Flagged
2. B. Knowledge base > my knowledge > flagged articles
3. C. Knowledge > My articles > Flagged
4. D. Knowledge > articles > published

Correct Answer: AD

- (Exam Topic 2)
What kind of data can Import Sets use to populate tables in ServiceNow?

1. A. CSS, SOAP, and Excel
2. B. XM
3. C. CSV, and Excel
4. D. SOAP, REST, and XML
5. E. XML, SOAP, and CSS

Correct Answer: B
https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/import-sets/concept/c_Im

- (Exam Topic 3)
When importing spreadsheet data into ServiceNow, what is the first step in the process?

1. A. Load Data
2. B. Run Data Scrubber
3. C. Set Coalesce
4. D. Define Data Source
5. E. Select Import Set

Correct Answer: A

- (Exam Topic 2)
What is a Notification?

1. A. A new Knowledge article created by a Business Rule
2. B. A tool for alerting users that events that concern them have occurred
3. C. A message through Connect related to a Change Request
4. D. An email file attachment

Correct Answer: B