Free CRT-251 Exam Braindumps

The sales representatives at Universal Containers use various email applications and often receive important customer emails where they are away from the office. Sales management wants to ensure sales representatives are recording email activity with customers in Salesforce while they are away from the office.
Which solution should a consultant recommend to meet this requirement?

1. A. Download and install a Salesforce universal connector for their smartphones and computers.
2. B. Download and install the Salesforce for Outlook connector on their smartphones and computers.
3. C. Forward emails using their Email-to-Salesforce email address from their smartphones and computers.
4. D. Copy and paste emails manually to the customer record in Salesforce from their smartphones and computers.

Correct Answer: C

Universal Containers uses a seven-step selling methodology. Each sales stage corresponds with a step in the methodology. The first stage is a preliminary qualification step, and opportunities in this stage should NOT contribute to the forecast. Which two actions should a consultant recommend to meet these requirements? Choose two answers.

1. A. Instruct sales users to enter 0$ for the opportunity amount.
2. B. Configure the first stage with the omitted forecast category.
3. C. Override the forecast to be 0$ for first stage opportunities.
4. D. Assign 0% probability to the first sales stage.

Correct Answer: BD

Universal Containers has automated the process of creating new account records in Salesforce. All accounts records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. Universal Containers is now seeing performance issues when it makes any changes to account sharing rules.
What can Universal Containers do to address the issue without changing its integration?

1. A. Set the organization-wide defaults for accounts to public read/write.
2. B. Contact Salesforce support to add an index to the account object.
3. C. Ensure that the generic user has the Modify All Data permission.
4. D. Ensure that the generic user has NOT been assigned to a role.

Correct Answer: D

Universal Containers is moving from a legacy customer relationship management (CRM) system to Salesforce Sales Cloud. What should a consultant recommend to ensure a successful implementation?

1. A. Review the current system with all levels of users to understand their requirements.
2. B. Review the current system with executive management to understand their requirements.
3. C. Review the current system with IT management to understand their requirements.
4. D. Review the current system and configure Sales Cloud to work in the same way.

Correct Answer: A

A consultant has created a custom formula field on Opportunity that multiples the Opportunity Amount by the Account’s Discount field. Which Currency will the formula field use for its value if the Opportunity and the Account records have different Currencies?

1. A. The Account currency
2. B. The User currency
3. C. The Corporate currency
4. D. The Opportunity currency

Correct Answer: B