Free CIS-ITSM Exam Braindumps

Which of the following cannot be defined or set through a Catalog UI Policy?

1. A. Apply a requirement to all form views
2. B. Setting a variable to mandatory
3. C. Reverse UI Policy if conditions are false
4. D. Setting a variable to read-only

Correct Answer: A

What is KCS (Knowledge Centered Services)?

1. A. A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management
2. B. A documented methodology to provide a set of best practices for creating and maintaining knowledge
3. C. A dashboard with specific visualization of the different knowledge bases and categories
4. D. An application that helps agents and managers to create cases from Knowledge articles

Correct Answer: B

Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)

1. A. Too many options may confuse users and increase mis-categorization
2. B. Choices have no additional metadata to drive process
3. C. It is difficult to implement
4. D. It is not part of the baseline instance

Correct Answer: AB