Free CIS-ITSM Exam Braindumps

On a Normal Change Model what are some examples of the Model Stale Transitions that are defined for the Authorize state?

1. A. Authorize to Draf
2. B. Authorize to Asses
3. C. Authorize to Review
4. D. Authorize to Implement, Authorize to Assess, Authorize *o Review
5. E. Authorize to Canceled, Authorize to New, Authorize to Scheduled
6. F. Authorize to Scheduled Authorize to Closed, Authorize to New

Correct Answer: C

Which field from the configuration item will automatically populate in the Assignment group field of a problem record?

1. A. Change group
2. B. Support group
3. C. Managed
4. D. Approval group

Correct Answer: B

What is an example of a Key Performance Indicator for Change management that is included with Performance Analytics, but not available in ServiceNow reporting? (Choose two.)

1. A. % Successful Changes
2. B. Count of Completed Changes per Month, by Change Type
3. C. % Unauthorized Changes
4. D. Count of Completed Changes per Month, by Category

Correct Answer: AC

What are the different ways a user can provide feedback on a knowledge article? Choose 4 answers

1. A. Helpful?
2. B. 10 Star scale
3. C. Comment on Article
4. D. Pin Article
5. E. 5 Star scale
6. F. Flag Article

Correct Answer: CDEF

Your customer wants a catalog to contain two items:
* 1. A request with 1 approval and 2 fulfillment tasks
* 2. A link to a knowledge article
What type of item would you use to satisfy the requirement for the Construction request?

1. A. Catalog Item Most Voted
2. B. Content Item
3. C. Record Producer
4. D. Order Guide

Correct Answer: A