Free CIS-ITSM Exam Braindumps

A new problem manager wants a high level view of the activities in problem management. What module do you recommend?

1. A. Problem > Dashboard
2. B. Problem > Overview
3. C. Problem > Process Health Dashboard
4. D. Problem > Homepage
5. E. ITIL Manager > Homepage

Correct Answer: B

A customer wants to add a new Catalog Item to the Service Catalog. What process would be used to ensure the new item is authorized?

1. A. Fulfillment Management
2. B. Release Management
3. C. Configuration Management
4. D. Change Management
5. E. Catalog Management

Correct Answer: D

What are key relationships between Change and Release Management? (Choose three.)

1. A. Release management application is required, to use the Change management application
2. B. Change includes planning and approvals; Release includes building, testing and execution of changes
3. C. A Release can contain one or more Changes
4. D. A Change can contain one or more Releases
5. E. Change management provides governance, which includes Release management

Correct Answer: BCE

A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.
What might be the cause of this?

1. A. The Problem Management Best Practice - Madrid - Knowledge integration plugin has not been activated
2. B. Tester is not impersonating Problem Coordinator
3. C. The customer did not pay the bill for Knowledge management
4. D. The sn_known_error_write role is required to see the Create Known Error article link
5. E. The requirement was not m the stories

Correct Answer: A

The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?

1. A. Ne
2. B. Work: m progress Escalated Communicated
3. C. Propose
4. D. Accepted Rejected Cancelled
5. E. Proposed Received eCAB Convened Closed
6. F. Proposed Accepted Reacted Reopened

Correct Answer: B