Free CIS-ITSM Exam Braindumps

Where can a change manager define the interval frequency for unauthorized change detection?

1. A. The ci.change.unplanned business rule
2. B. Event Processing Properties module
3. C. Unauthorized Change Properties module
4. D. Unauthorized change flow

Correct Answer: C

On the Release record, what are the available options on the Release phase list?

1. A. Requirement Gathering, Design, Build, Roll-out, Unit Testing, User Acceptance, Pilot
2. B. Scoping, Design, Develop, Deployment, Unit Testing, Integration, Pilot
3. C. Analyze, Design, Development, Build, Roll-out, QA, User Acceptance
4. D. Requirement Gathering, Design, Development, Build, Deployment, QA, User Acceptance

Correct Answer: D

Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.

1. A. It is designed to follow the ITIL4 standard
2. B. There is a scheduled job that automatically moves Resolved problems to Closed after 7 days
3. C. It is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record
4. D. There is no Closed stat
5. E. Problem records are moved to Completed

Correct Answer: C

A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.
What would be the next step for this problem?

1. A. If 7 days has passed, since the Problem was closed, it cannot be re-opened
2. B. Problem Manager clicks Re-Analyze on the Problem record
3. C. Problem Assignee clicks Re-Open on the Problem record
4. D. Administrator clicks Re-Open on the Problem Record

Correct Answer: B

When a user submits a service request from a catalog what actions are triggered based on the flow definition?
Choose 3 answers

1. A. Approvals
2. B. Notifications
3. C. Tasks
4. D. Action Specs
5. E. Access Controls

Correct Answer: ABC