Free CIS-CSM Exam Braindumps

The available case types are: (Choose two.)

1. A. Product Support
2. B. Order
3. C. Product
4. D. Support

Correct Answer: BC

Reference: https://docs.servicenow.com/bundle/orlando-customer-service- management/page/product/
customer-service-management/concept/manage-csm-case-types.html

Which type of catalog item may be found in a Service Catalog?

1. A. Requested Items
2. B. Content Items Most Voted
3. C. Categories
4. D. Execution Plans

Correct Answer: B

Which role must B2B and B2C customers obtain, at a MINIMUM, to have access to a ServiceNow instance?

1. A. External (snc_external)
2. B. Account Contact (sn_cusiometservice.accouni_contactf
3. C. Cusiomer(sn_customerservice.customer)
4. D. Case Creator (sn_customer service, case creator)

Correct Answer: A
https://vceguide.com/which-role-must-b2b-and-b2c-customers-obtain-at-a-minimum-to-access-to-a-servicenow-instance/

Out-of-box, which functionality handles state transitioning for case management?

1. A. Business Rules
2. B. Flows
3. C. Workflows
4. D. State Flows

Correct Answer: D

What is the primary output from the Requirements Gathering workshop?

1. A. Schedules
2. B. Use Cases
3. C. Stories
4. D. Personas

Correct Answer: C