Free CIS-CSM Exam Braindumps

How many outbound email accounts are supported in Customer Service Management?

1. A. One
2. B. Unlimited
3. C. Two
4. D. One per business service

Correct Answer: A

Reference: https://community.servicenow.com/community?id=community_question&sys_id=8c8a948f1bc3cc50ada243f6fe4bcba4

Which of the following are best practice with regard to data imports? (Choose two.)

1. A. When importing to multiple instances import to each instance separately.
2. B. Use ServiceNow automatic functionality to clean the data after it is in ServiceNow tables rather than in the legacy repository.
3. C. Ensure the field data lengths in ServiceNow are adequate for the imported data because ServiceNow does not automatically adjust the length.
4. D. Images embedded in Knowledge Articles should be uploaded separately

Correct Answer: CD

External content integration is important for agents to be able to access knowledge articles from external sources. ALL external sources must be:

1. A. webDAV-compilant
2. B. Web-based
3. C. WebDAV-versioned
4. D. Web-configurable

Correct Answer: A

Which of the following roles cannot update a consumer’s record?

1. A. sn_customerservice_agent
2. B. sn_customerservice_manager
3. C. sn_customerservice.consumer_agent
4. D. admin

Correct Answer: A

Reference: https://docs.servicenow.com/bundle/orlando-customer-service- management/page/product/
customer-service-management/task/create-a-consumer-record.html

When are any changes to the platform considered a customization?

1. A. When they require an implementation spread across all project phases
2. B. If they are NOT applied through the usage of built-in tools on the Now Platform
3. C. When they are solely implemented for a custom application
4. D. When there are business demands for custom functionality that is not offered out-of-the- box

Correct Answer: D