Free CIS-CSM Exam Braindumps

During which Now Create stage are workshops conducted?

1. A. Execute
2. B. Initiate
3. C. Deliver
4. D. Plan
5. E. Close

Correct Answer: D
Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/data-sheet/now-create-ebook.pdf

What features are included with the Customer Service Portal? Choose 3 answers

1. A. Header with links for different customer activities such as creating a case
2. B. Search feature to get Information from several repositories
3. C. Links to information sources such as the knowledge base, community and customer support
4. D. Links to marketing promotions and product coupons
5. E. The ability to create new accounts

Correct Answer: ABC
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/use-the-customer- portal.html

What are some benefits that Knowledge Product Entitlement provide? (Choose three.)

1. A. Reduces call volume
2. B. Makes it easier for Agents to manage case volume
3. C. Allows access to Knowledge Articles that are related to products owned by a customer
4. D. Information about customer’s service contract

Correct Answer: ABC

Advanced Work Assignment assigns work to agents based on their availability, capacity, and skills. Agent Affinity enhances the Advanced Work Assignment process by adding additional agent details organized by affinity type. Which of these are these affinity types?
Choose 3 answers

1. A. Skill seniority
2. B. Account team responsibility
3. C. Related task
4. D. Historical
5. E. Product expertise

Correct Answer: BCD
https://evantage.gilmoreglobal.com/reader/books/SN-CSMI-T010-PG- E/pageid/128

Partner admin (sn_customerservice.partner_admin) contacts have access to:

1. A. Their customer account
2. B. Their partner accounts
3. C. Both
4. D. Neither

Correct Answer: C