Free CIS-CSM Exam Braindumps

What is the most efficient way to get cases to be dosed automatically after a few days?

1. A. Set the property glide.auto.close.cases resolved to true
2. B. Create a workflow associated with cases with a timer that changes the state after a few days
3. C. Create a Scheduled job that looks at the resolved_at date
4. D. Activate the Auto Close Resolved Cases flow

Correct Answer: D

Service providers use business models to support their various customers. What type of customer is supported with the Business-to-Consumer (B2C) model?

1. A. Individuals
2. B. Partners
3. C. Contacts
4. D. Accounts

Correct Answer: A

HOTSPOT
Match the business rule to its function in the Self-Service Portal. Hot Area:

Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

Special Handling Notes can apply to which one of the following based on specific attributes?

1. A. Domain
2. B. Contact
3. C. Holiday
4. D. VIP

Correct Answer: B
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The assignment workbench uses configurable matching criteria to evaluate agents in a selected group and provide an overall ranking. What are the different types of criteria available for the assignment workbench?
Choose 3 answers

1. A. Correlation
2. B. Simple Match
3. C. Scripted
4. D. Availability
5. E. Aggregate

Correct Answer: BCE