Free CIS-CSM Exam Braindumps

Customer Service Management Administrators can delegate Contact Administration activities to specific contacts within accounts by assigning specific roles to one or more users. Which of the following roles, if assigned, would allow the user to create contacts?

1. A. Customer case manager (sn_customerservice.customer_case_manager)
2. B. Customer account manager (sn_customerservice.customer_account_manager)
3. C. Customer admin (sn_customerservice.customer_admln) Most Voted
4. D. Customer (sn_customerservice.customer)

Correct Answer: C

Configuration items (CIs) are entities that capture the individual configurations for each product sold to the customer CIs are stored in the configuration management database (CMDB). Assets are specific product instances that are supported for a customer. Which of the following statements is correct for CIs and assets?

1. A. The contract and entitlements of an asset dictate whether or not it is stored in the CMDB
2. B. The CMDB only tracks CIs, assets cannot be CIs
3. C. While the CMDB may track some assets as configuration items (CIs) not ALL assets are CIs
4. D. The CMDB tracks all assets as configuration items (CIs)

Correct Answer: C
https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/hardware-asset-management/concept/work-with-asset-ci.html

What is knowledge article versioning?

1. A. A content tracker for knowledge articles
2. B. A knowledge article publishing guide
3. C. The ability to manage and track article updates Most Voted
4. D. A knowledge article numbering guide

Correct Answer: A

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

1. A. The ability for end users to decline survey assignments
2. B. Number of survey reminder notifications
3. C. Trigger conditions Most Voted
4. D. Anonymize responses

Correct Answer: CD

Installing the Customer Service Management plugin activates:

1. A. Only one other plugin - Field Service Management Plugin
2. B. No other Plugins
3. C. Only two other plugins - Portal and Case Management
4. D. Many other plugins at the same time

Correct Answer: D