Free CIS-CSM Exam Braindumps

If only one user reports a content for moderation, the content will be hidden.

1. A. True
2. B. False

Correct Answer: B

Reference: https://docs.servicenow.com/bundle/orlando-customer-service- management/page/product/
customer-communities/task/approve-reject-content.html

What should be part of the pre-engagement collateral?

1. A. Frequently Asked Questions (FAQ)
2. B. Scoping Guide
3. C. Customer Service roles template
4. D. Stock Keeping Unit (SKU) and pricing sheet

Correct Answer: C

Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/data-sheet/dssim.pdf (2)

What are the types of matching criteria for Customer Service? (Choose four.)

1. A. Matching Skills Most Voted
2. B. Last Assigned Most Voted
3. C. Certifications
4. D. Distance
5. E. Assigned Cases Most Voted
6. F. Availability Today Most Voted
7. G. Partner Hours

Correct Answer: ABEF

ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer’s Twitter profile details?

1. A. Account
2. B. Not supported
3. C. Consumer
4. D. Social Profile
5. E. Personnel File

Correct Answer: D

Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow’s and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)

1. A. Proactive Prevention
2. B. Service-Aware Install Base Most Voted
3. C. Service Reporting
4. D. Proactive Case Most Voted
5. E. Service-Aware CMDB
6. F. Service Monitoring

Correct Answer: BDF