Free CIS-CSM Exam Braindumps

The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)

1. A. Web
2. B. Social
3. C. Chat
4. D. Email

Correct Answer: CD

Reference: https://docs.servicenow.com/bundle/madrid-customer-service- management/page/product/
customer-service-management/concept/c_CustomerPortalOverview.html

What are features of Customer Service Management? (Choose four.)

1. A. Timed Audits
2. B. Service Entitlements
3. C. Demand Management
4. D. Service Prospecting
5. E. Real-time SLAs
6. F. Service Contracts
7. G. Skills-based routing

Correct Answer: BCEG

Now Create provides a prescriptive methodology, leading practices, and accelerators to help with ServiceNow implementations and upgrades How many sequential project phases and exit gates are there in the Now Create Methodology?

1. A. Four
2. B. Three
3. C. Six
4. D. Five

Correct Answer: D
E-book see 223. https://evantage.gilmoreglobal.com/reader/books/SN-CSMI-T010-PG-E/pageid/222

What is a household entity?

1. A. Group of users that usually share a common address and use services as a group
2. B. Group of people that usually share a common address and use services as a group
3. C. Group of customers that usually share a common address and use services as a group
4. D. Group of consumers that usually share a common address and use services as a group

Correct Answer: D

Which of the following is a condition for matching rules?

1. A. Agent domain
2. B. Assignment
3. C. Switching
4. D. Specific case attributes

Correct Answer: D
Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/
customer-service-management/concept/case-assignment-matching-rules.html