Free CIS-CSM Exam Braindumps

Which feature enables employees to request support for themselves and for external customers?

1. A. Account Management
2. B. Responsibility Definitions
3. C. Contributor Users
4. D. Business Locations

Correct Answer: C

Service-aware Install Base consists of which entities? (Choose three.)

1. A. Installed Products
2. B. Install Base Items
3. C. Assets
4. D. Sold Products
5. E. Configuration Items

Correct Answer: ABD

A customer service agent wants to escalate an account but is unable to use the Escalate Account related link on the Account form. What could be the reasons why the customer service agent is not able to use it? (Choose two.)

1. A. No escalation approval flow is configured
2. B. The parent account of the account to be escalated is not active
3. C. The customer service agent is not assigned with the escalation requester role
4. D. The account already has an open escalation record

Correct Answer: CD

The case digests feature includes which types of case communication? (Choose two.)

1. A. Case Lifecycle Reports
2. B. Case Action Summaries Most Voted
3. C. Post Case Reviews Most Voted
4. D. Case Post Mortem

Correct Answer: BC

When creating or importing assets for CSM, model categories are used to: (Choose three.)

1. A. Define whether a Configuration Item (CI) is created when an Asset record is created or vice versa Most Voted
2. B. Group assets together Most Voted
3. C. Build a classification structure for product models
4. D. Model the configuration options for each product model being sold to customers
5. E. Define a link between Asset classes and Configuration Item (CI) classes

Correct Answer: ABE