Free CIS-CSM Exam Braindumps

Which application must be activated to enable customers to check in on-line for future appointments?

1. A. Business Location
2. B. Walk-Up Experience
3. C. Field Service Management
4. D. Service Organization

Correct Answer: B
Reference: https://docs.servicenow.com/bundle/rome-customer-service-management/page/product/customer-service-management/task/csm-walkup-enable-appt- booking.html

Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

1. A. Open an incident
2. B. Viewing knowledge articles
3. C. Live chat
4. D. Consumer self-registration

Correct Answer: D
Source: https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/concept/omnichannels- communicating-customers.html

Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)

1. A. Imported external articles appear as attachments in ServiceNow
2. B. Only applications that allow WebDAV connections can be integrated
3. C. The imported article will have the same category it had in the source knowledge base
4. D. SharePoint blocks this integration

Correct Answer: BC

Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledgemanagement/concept/knowledge-external-content- integration.html

What is KCS (Knowledge Centered Services)?

1. A. A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management
2. B. A documented methodology to provide a set of best practices for creating and maintaining knowledge Most Voted
3. C. A dashboard with specific visualization of the different knowledge bases and categories
4. D. An application that helps agents and managers to create cases from Knowledge articles

Correct Answer: B
https://docs.servicenow.com/en-US/bundle/vancouver-servicenow-platform/page/product/knowledge-management/concept/knowledge-centred-configuration.html#:~:text=Knowledge-Centered Service (KCS),KCS (V6) verified product.

Entitlements specify the level of service provided to customers.

1. A. False
2. B. True

Correct Answer: B
Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service- management/concept/c_ContractsAndEntitlements.html