Free B2C-Solution-Architect Exam Braindumps

An organization that has B2C Commerce, Marketing Cloud, and Service Cloud has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. Theorganization wants incoming support cases to automatically route to the correct team based on their tier level.
Which two options should a Solution Architect configure to accomplish this? Choose 2 answers

1. A. Service Cloud can be extended with customer flows and Lightning Web Components to create a separate support process specifically designed for customers that areattributed a tier level.
2. B. Tier levels must be calculated and attributed to customers in Marketing Cloud and then propagated to Service Cloudso that they can be used to inform how cases arerouted to team
3. C. Marketing Cloud must integrate with B2C Commerce to leverage purchase data necessary for these calculations.
4. D. Case routing can be configured by configuring Service Cloud's omni-channel routine feature to route cases to support teams based on the tier level of the customersubmitting the case and the availability of agents supporting each tier level.
5. E. Tier levels must be calculated regularly and attributed to Contact records in Service Cloud so that the tier level can be leveraged by Service Cloud's omni-channel routingfeature and synchronized back to B2C Commerce and Marketing Cloud.

Correct Answer: BC

A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive SMS messages through Mobile Connect. One of the key requirements is to enable consent and profile management across the clouds.
Which two recommendations should a Solution Architect make as part of the solution? Choose 2 answers

1. A. SMS opt-in will sync with Service Cloudwhen contact ID is the subscriber key in Marketing Cloud
2. B. Service Cloud profile data can be configured to sync to the Marketing Cloud profile center
3. C. Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used
4. D. Shopper consent in B2C storefronts will sync to Service Cloud when person accounts are used

Correct Answer: AD

Refer to the exhibit.

Abeauty brand is planning to re-platform their existing website onto B2C Commerce. As part of the
re-platform they will create a new social community where beauty insiders can view how-to videos, share tips, and favorite products. As part of the overall solution, the beauty brand is going to implement 82C Commerce, Experience Cloud, and Salesforce Identity.
Each beauty insider can store and update important profile and commerce information like email, phone number, beauty preferences, and saved addresses.
Which application should a Solution Architect recommend to set up the primary profile after reviewing the workflow and attempting to minimize migration of customer profile data?

1. A. Salesforce Identity
2. B. Service Cloud
3. C. Experience Cloud
4. D. B2C Commerce

Correct Answer: D

A company actively uses CI/CO processesfor their Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to their architecture. Under the current setup each developer has their own developer sandbox for development. Developers merge their changes into a sandbox for QA regularly, then once every week changes are moved to staging, and from staging to production instances.
Which set up should a Solution Architect propose to support this development approach considering costs and data segregation?

1. A. Set up one Marketing Cloud instance with a business unit for production and one business unit for testing that is connected to all Developer sandboxes
2. B. Set up one Marketing Cloud instance for testing and one for production, where the testing instance is connected to the staging sandbox
3. C. Set up one Marketing Cloud instance for each sandbox in Service Cloud
4. D. Set up one Marketing Cloud instance for production and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes

Correct Answer: C

A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile attributes required for personalization in Marketing Cloud were identified as personally identifiable information (PII) and are too sensitive to be stored in Salesforce.
Tokenized Sending was presented as a way to address these concerns.
Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for cloud integration?
Choose 2 answers

1. A. The synchronized data extensions will include the token and all PII attributes
2. B. All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect to avoid disruptions
3. C. The standard email address field for contacts and leads needs to be populated with a token
4. D. The token with all supporting attributes will need to be storedin Service Cloud

Correct Answer: AB