Free B2B-Solution-Architect Exam Braindumps

Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

1. A. Use the existing survey tool by integrating the responses to the Service Appointment and Service Resource record.
2. B. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.
3. C. Select an AppExchange app that sends a survey to each customer after a work order is completed.
4. D. Use the existing survey tool by integrating the responses to Case number and User record.

Correct Answer: A

Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console.
Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?

1. A. Implement an embedded web view of B2B Commerce within the Service Console.
2. B. Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.
3. C. Provide access to B2B Commerce data within the Service Console so they can see the cart.
4. D. Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.

Correct Answer: B

Northern Trail Outfitters (NTO) is currently using Salesforce CPQ and would like to implement B2B Commerce Classes. NTO uses a Partner Community to allow partners to build complex bundles to provide detailed quotes to clients. NTO also wants to ensure that it does not have to maintain two databases of products.
Which two considerations should a Solution Architect keep in mind about the CPQ B28 Commerce Connector when synchronizing Product and Price data?
Choose 2 answers

1. A. The connector lets you sync simple products with a flat price.
2. B. The connector does not support syncing complex CPQ bundles.
3. C. Discount schedules from CPQ will sync to discounts and promotions m B2B Commerce Classic
4. D. The connector is a two-way sync for product and pricing logic.

Correct Answer: AB

Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements.
UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions.
Which three steps are necessary to set up a program roadmap? Choose 3 answers

1. A. Identify the high-level workload capacity and planning of the IT and Legal teams.
2. B. Prioritize the transformation of activities involving the least development.
3. C. Create project plans for each of the projects that will be on the roadmap.
4. D. Prioritize the transformation of activities related to customers' interactions.
5. E. Explain how the program contributes to the business's goals.

Correct Answer: ACE

Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team has made the request to understand what the customer experience will look like out of this workshop.
What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?

1. A. Facilitate a workshop with the executive leadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.
2. B. Facilitate a strategy session with the executive leadership team to better understand their individual business units' priorities to achieve the business objectives.
3. C. Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.
4. D. Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.

Correct Answer: D