- (Topic 2)
The Advantage Health Plan recently added the following features to its member services program:
1. IVR
2. Active member outreach program
3. Advantage's member services staffing needs are likely to increase as a result of
Correct Answer:
B
- (Topic 2)
One ethical principle in managed care is the principle of justice/equity, which specifically holds that MCOs and their providers have a duty to
Correct Answer:
B
- (Topic 1)
An exclusive provider organization (EPO) operates much like a PPO. However, one difference between an EPO and a PPO is that an EPO
Correct Answer:
B
- (Topic 1)
An HMO that combines characteristics of two or more HMO models is sometimes referred to as a
Correct Answer:
D
- (Topic 3)
Renewal underwriting involves a reevaluation of
Correct Answer:
C