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Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?

1. A. KPIs
2. B. Stakeholder Map
3. C. RACI
4. D. Health Index Report

Reveal Solution

Correct Answer: C

Which type of KPI is of the most interest to Customer Success?

1. A. business KPIs that define progress to the Business Outcome
2. B. sales KPIs for revenue generation
3. C. IT services KPIs for operations
4. D. OPEX KPIs that define the operational costs of the company

Reveal Solution

Correct Answer: A