Free 820-605 Exam Braindumps

Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

1. A. No action is necessary as long as the health index is green
2. B. Observe the online image of the customer
3. C. Review and update the success plan for ongoing activities
4. D. Manage the service issues and escalations
5. E. Join the sales and marketing strategy meetings

Correct Answer: CD

What is a technical adoption barrier?

1. A. lack of integration with other products
2. B. underutilization of licenses
3. C. untrained customer user group
4. D. customer not measuring product value

Correct Answer: A

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

1. A. completion of customer training
2. B. confirmation of customer business outcomes
3. C. review of product roadmap
4. D. scheduling of Quarterly Success Review
5. E. agreement of key stakeholders

Correct Answer: BD

A customer complains about the number of times they must explain their problems and ask different team members to find a solution. How can this issue be avoided?

1. A. Share the company's organizational chart with the support team.
2. B. Provide customers with relevant use cases for the purchased solution.
3. C. Ensure that the customer knows the point of contact for product training.
4. D. Clarity roles and responsibilities with the stakeholders.

Correct Answer: D

Which definition of a use case is true?

1. A. comparison of the marketing description of what a product does to the customer’s experience
2. B. list of actions or event steps that a customer uses
3. C. list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal
4. D. list of instructions that customer uses for their software

Correct Answer: C