Free 820-605 Exam Braindumps

What is the purpose of capturing moments of success with a customer?

1. A. expanding the purchased solution
2. B. recognizing the value of the engagement
3. C. renewing the contract and subscription
4. D. validating deployment of the solution

Correct Answer: B

A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)

1. A. Have marketing write a blog post about the new solution.
2. B. Encourage the customer to purchase updated endpoints.
3. C. Block all alternative chat and video collaboration systems.
4. D. Conduct a survey to determine which collaboration solutions users are using.
5. E. Advertise additional user training sessions throughout the organization.

Correct Answer: CE

The customer wants to reduce their exposure to security events. Which business outcome is critical to the company’s success?

1. A. risk management
2. B. market growth
3. C. sustainability
4. D. cost efficiency

Correct Answer: A

What is a common indicator of customer health?

1. A. number of services purchased
2. B. number of licenses purchased
3. C. customer satisfaction metric
4. D. amount of money spent on the solution

Correct Answer: C

What is the purpose of targeted use cases?

1. A. They highlight the product differentiation from a competitor.
2. B. They define how a solution is applied to enable a desired outcome.
3. C. They function without the purchase of additional services.
4. D. They provide customers with ways to take advantage of additional features.

Correct Answer: A