Free 820-605 Exam Braindumps

What are two examples of expand opportunities? (Choose two.)

1. A. providing solution optimization services
2. B. adding headcount to manage solution by the customer
3. C. training on existing features
4. D. hosting an executive review
5. E. increasing license count

Correct Answer: AE

What is a barrier to adopting software tools?

1. A. limited resources
2. B. recurring cost
3. C. commercial decision
4. D. organization size

Correct Answer: A

Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.

Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?

1. A. Engage with the account team to understand the expansion opportunities.
2. B. Perform a deep analysis of all the sales orders to the past 24 months.
3. C. Document customer's current technical escalations.
4. D. Speak the internal contacts to understand the customer's priorities and sentiment.

Correct Answer: C

During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?

1. A. operational
2. B. business
3. C. technical
4. D. data

Correct Answer: B